Are you customer-oriented, empathetic and commercially minded? Do you think it is great to contribute to our customers' customer experience with a large dose of persuasiveness and entrepreneurship? Then read on quickly!

Each one of our companies differentiates itself in its own domain with unique expertise and skills. This way they help customers improve their performance and achieve more. On the basis of their passion for technology our companies are able to combine forces. By sharing knowledge and working together we increase our social impact. Demcon production is a partner in pre-production and (series) production of complex systems and innovative products.

As a customer support specialist, you are responsible for serving your customer portfolio in the best possible way. Your mission is to help customers realise their goals. You oversee the situation and translate every challenge into a positive experience for the customer and an opportunity for Demcon. Together with your colleagues, you ensure that customer focus is top of mind for everyone.

You are the primary contact when it comes to deliveries of products and services. The focus is on managing and processing customer orders within the contractual agreements made. You also monitor the delivery performance and take measures to adjust and improve it. You are an essential link between the customer and internal functions such as project management, planning and warehouse.

Within Demcon production, we want to take the next step in further professionalising our customer support activities. You play an important role in this by ensuring, together with your colleagues, that we continuously improve ourselves. The ultimate goal is a satisfied customer and work processes that support you and your colleagues to perform work in an efficient and pleasant way.

• Bachelor's degree in business administration or commercial;
• At least 2 years' work experience in commercial, service or supply chain positions;
• Experience in working with an ERP system;
• Able to take a critical look at own operations and working methods;
• Excellent communication skills, command of the Dutch and English languages in word and writing.

At Demcon we value a nice workplace. For example, we have good coffee and there is free fresh fruit waiting for you every week. There is also a lot of personal attention and we discourage overtime because we know how important home is.

Furthermore, you can count on, among other things:

• A good, market-based salary;
• 40 days off and 8% vacation allowance;
• A good pension scheme with PME;
• The opportunity to follow training and courses through the Demcon Academy so you can further develop your knowledge;
• A laptop and telephone from work;
• Bicycle plan;
• Active personnel association (monthly activities such as drinks and an annual Demcon weekend) and annual sporting events.

Do you have any questions about this position? We will be happy to answer them. Call to Laure Barts (HR business partner) or Mirjam Oonk (manager supply chain) at +31 (0)88 - 115 20 00. 

Are you interested in the position of customer support specialist? Then we look forward to receiving your cv. You can apply via the application button.

Acquisition based on this advertisement is not appreciated.