Are you a technically gifted individual with sharp analytical skills, a hands-on approach and the drive to truly get to the bottom of complex systems? Then we’re looking for you. As a Technical Support Engineer, you’ll be working on high-quality ventilation modules that are used in medical systems worldwide. You’ll ensure that customers, production and internal teams can rely on stable, well-functioning technology.

Each one of our companies differentiates itself in its own domain with unique expertise and skills. This way they help customers improve their performance and achieve more. On the basis of their passion for technology our companies are able to combine forces. By sharing knowledge and working together we increase our social impact. Demcon macawi respiratory systems is a developer and manufacturer of respiratory systems for every patient, from premature babies to adults, based on unique respiratory expertise.

You will take on a varied role in which you will switch between analysis, support, documentation and product improvement. You will act as the technical link between customers, production and engineering.

Your responsibilities will include the following:

• Analysis & repairs — You will investigate and repair ventilation modules that are malfunctioning, whether these come from customers or from production.
• Root-cause analyses — You will identify the causes of problems and record your findings in service and quality documentation.
• International customer support — You will assist customers worldwide with the integration and use of the module within their systems.
• Technical support — You will provide support remotely and, occasionally, on-site.
• Production support — You will assist production with technical problems and quality issues.
• Improvement initiatives — You will initiate and implement improvements to products, test methods and production processes.
• Documentation management — You will draw up and maintain technical documentation, work instructions, service procedures and change documentation.
• Design & construction of test set-ups — You will design, build and maintain test set-ups, measuring equipment and production aids.
• Testing & validation — You carry out verification, validation and endurance tests on products and subsystems.
• Supporting product changes — You provide support during the roll-out of changes to production and customers.
• Visits to the production site — You will visit our production site in Enschede every month to meet with staff and implement improvements to the assembly process.

This role also offers:

• A varied role combining engineering, customer contact and problem-solving.
• The opportunity to work on innovative medical technology used worldwide.
• A great deal of freedom and responsibility.
• A direct influence on product quality, customer satisfaction and continuous improvement.
• A small, technically strong team (around 15 people) within the Demcon Group.
• Opportunities to develop your skills further in the areas of service engineering, product engineering or systems development.

What do you bring to the table?

At Demcon, you’ll be working on technology that makes a real difference. In a relaxed organisation that encourages initiative and fosters a positive working relationship with motivated colleagues, you’ll help build solutions for both today and tomorrow. We genuinely care about you as a person and encourage job satisfaction and a healthy work-life balance.

You can also count on the following, amongst other things:

• A competitive salary between €40.800,- and €60.072,- per year (excluding 8% holiday pay), depending on your experience;
• 8% holiday pay, with the option to have this paid out in May or monthly with your salary;
• 25 days’ holiday and 6 ATV days based on full-time employment;
• Option to purchase additional day's
• Partial remote working arrangement: up to 2 days per week for full-time employees, always in consultation with your manager;
• Training courses and programmes via the Demcon Academy for your personal and professional development ;A good pension scheme with Zwitserleven;
• Travel allowance;
• Bicycle scheme/bicycle lease scheme;
• Vitality programme including fun sports clinics, workshops and a workplace health check;
• Opportunity to take part in sporting events;
• Active staff association (monthly activities and an annual Demcon weekend).

Do you have any questions about this position? We will be happy to answer them. Call to Bibi van Berlo, corporate recruiter at +31 (0)88 - 115 20 00.

Are you interested in the position of Technical support engineer? Then we look forward to receiving your cv. You can apply via the application button.

Acquisition based on this advertisement is not appreciated.If agencies offer unsolicited profiles or CVs, we reserve the right to use them without further obligation.No rights may be derived from such offers, nor will we be liable to pay any compensation in the event of the proposed candidate taking up employment.