Are you looking for a varied job as a Technical Support Engineer in a high-tech field? Do you like to develop yourself further in multidisciplinary teams, while contributing to high-tech metrology systems? Then read on.

Our companies each distinguish themselves in their own areas with unique expertise and skills. In doing so, they help clients to perform better and achieve more. Our companies can join forces based on a passion for technology. By sharing knowledge and working together we make more social impact. Dutch United Instruments is a developer and manufacturer of advanced instruments for metrology and qualification of high-quality optics. 

Dutch United Instruments develops high-quality metrology systems to measure optics at the nanometer level. We are a technology leader in our market and love the challenge of staying ahead of the curve and developing and delivering the most advanced optical metrology systems. We operate in a niche market and supply relatively small series of high-quality metrology measuring systems. Due to growth and professionalization, we are looking for colleagues.

• Respond to inquiries and requests and assist in troubleshooting, diagnosing and resolving issues from our customers (worldwide)
  • Analysis of measurement results using DUI software;
  • Analysis of diagnostic data recorded on the machine;
  • Communication with customers on identification and clarification of their requests as well as eventual feedback of solutions
  • Detailed documentation of customer inquiries and requests and procedures taken to resolve them, using Topdesk (service call logging platform used at DUI)
• Onsite service (ad hoc and planned maintenance) of the DUI machines at customer site
• Perform sample measurements and demo measurements on NMF machines, analyze and report the results to the potential customers
• Testing new NMF OS with new features and roll out to all machines in the field
• Maintaining and updating user software manuals, service procedures, training materials and other documentation (FAQ eg.) for the DUI knowledge base

• Bachelor or above in technical studies
• Ability to tackle technically challenging issues by coming up with pragmatic and smart solutions
• Proactive, communicative, outgoing, friendly and a good team player
• Proficiency in English with professional written and interpersonal skills
• Time-management skills: efficiency, sense of urgency and the ability to establish reasonable and attainable deadlines for resolution
• Able to work under pressure and prioritize and manage multiple issues at the same time
• Willing to work at irregular hours (starting early or finishing later) when needed (Not very frequently but occasionally needed)
• Willing to travel (a few times per year expected) and culture awareness in dealing with customers worldwide

At DEMCON you will end up in a dynamic, growing and innovative company. We attach great importance to a pleasant workplace. We are happy to provide you with sit-stand desks and double screens in the office. We also have delicious coffee and free fresh fruit is available every week. There is also a lot of personal attention and we discourage overwork because we know how important home is.

You can also count on:

• A good, competitive salary;
• 31 days off and 8% holiday pay;
• A good pension scheme at Zwitserleven;
• Follow training or courses through the Demcon Academy that will allow you to further develop your knowledge;
• A laptop from work;
• Active staff association (monthly activities such as drinks and an annual Demcon weekend) and annual sporting events.

Are you enthusiastic about this position? Then apply quickly via the application button.

For more information, please contact Hessel Edelijn, Corporate Recruiter, on +31 88 146 9052